Returns/Exchanges

We hope your little one loves their Koko Momo pieces. We do not accept refunds, but you can do exchanges or store credit. Please email me  hello@kokomomo.co (you’ll just need your order number and the email used at checkout).

Timing

• You have 14 days from the ship date (see your shipping confirmation email) to request an exchange or return for store credit.

• Once your return label is issued, you’ll have 10 days to drop it off and have it postmarked.

• Please let us know about any damages or issues within 10 days of receiving your order.

Eligibility

• Items must be unused, unworn, unwashed, and full-price to qualify.

• If you received an incorrect or damaged item, please start a return in the portal and select the correct reason—we’ll take care of it from there.

• Gift returns: email hello@kokomomo.co with the purchaser’s name and details of the items you’d like to send back.

Exchanges

• There is a $4 shipping + 5% restocking fee per item

International Orders

• International purchases are final sale and may take a few extra days for processing.

• Loss or theft is only covered up to $100 USD.

• Any duties, customs, or fees are the responsibility of the customer.

Final Sale

The following cannot be returned:

• Sale or flash sale items

• One-of-a-kind items

• Items purchased with discount codes (discounts can’t be applied retroactively)